Shipping policy
At Hairstory™, we strive to provide timely and efficient service to all our customers. Below are the details regarding our order processing, shipping, and delivery policies:
Order Processing & Shipping
Orders typically take 3-5 business days to process and ship. Certain items may require additional time, particularly during holidays or if there are stock availability issues. Once processing begins, we are unable to make changes to your order, including modifications to the shipping address. Please note that shipments occur on business days only, and if your order contains multiple items, they may ship separately.
Tracking Information
All orders include tracking information. Once your order has shipped, you will receive an email with your tracking details. Please be aware that some carriers may take a few days to update the tracking status. If you do not see an update within 5 business days, please reach out to us at info@hairstory.com.
Delivery Times
Shipping times may vary depending on your location:
United States/Canada/Europe: 7-15 business days
Australia/New Zealand: 7-20 business days
Please note that these shipping times are estimates and exclude processing time. Hairstory™ is not responsible for any delays caused by factors such as customs, holidays, or weather conditions.
Lost or Damaged Packages
Hairstory™ is not liable for packages that are lost, stolen, or damaged in transit. If your tracking indicates delivery, but you have not received your package, we recommend contacting the carrier directly to file a claim.
Incorrect Address
To ensure your order is processed smoothly, please verify your shipping address before placing your order. Once your order is processed, we are unable to make changes to the address.
Customer Feedback
We value your feedback and are committed to continuously improving our services. Should you have any questions or concerns, please feel free to contact us at info@hairstory.com. We take every inquiry seriously and appreciate your input.
Thank you for choosing Hairstory™!