Refund policy

At Hairstory™, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied, please review our refund process below to ensure a seamless return or exchange experience.

Refunds:

To initiate a return, please have your receipt or proof of purchase (order confirmation email) with your order number readily available. For all returns or exchanges, kindly reach out to us at info@hairstory.com with your order number and reason for the return or exchange.

Return Shipping:

You are responsible for the return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item.

Refund Processing:

Once your return is received and inspected, you will be notified by email regarding the status of your refund (approved or rejected). If approved, the refund will be processed, and a credit will be applied to your original payment method.

Late or Missing Refunds:

Refunds typically take 3-5 business days to be processed through financial institutions. If you have not received your refund within this time frame, please contact us at info@hairstory.com, and we will investigate the matter.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us at info@hairstory.com within 48 hours of receiving the product. Claims made after this time may not be accepted. We rely on tracking timestamps and delivery confirmation from the carrier to review damage or return requests.

Feedback:

We value your feedback and are always open to questions or concerns. Please feel free to reach out to us at info@hairstory.com to share your thoughts. We take every piece of feedback seriously and continuously strive to enhance our products and services.